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Privacy Policy
Welcome to Riori Market (“Riori Market,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use www.riorimarket.com and any related services.
This Privacy Policy is intended to comply with applicable laws of the Republic of Rwanda, including Law No. 058/2021 of 13/10/2021 relating to the Protection of Personal Data and Privacy, the Law relating to Electronic Transactions, and other applicable laws and regulations.
By accessing or using Riori Market, you acknowledge that you have read and understood this Privacy Policy.
- Who We Are
Riori Market is an online marketplace that connects buyers with independent vendors offering products and services through our platform.
For the purposes of applicable data protection laws, Riori Market acts as the Data Controller for the personal information collected through this platform.
- Information We Collect
We may collect the following information:
Personal Information
– Full name
– Email address
– Mobile phone number
– Delivery address
– Billing address
– Date of birth (where required)
– Account login credentials
Transaction Information
– Purchase history
– Order details
– Payment confirmation
– Refund information
Technical Information
– IP address
– Browser type
– Device information
– Operating system
– Language settings
– Time zone
– Website usage statistics
Cookies
We use cookies and similar technologies to improve website functionality, remember your preferences, analyse traffic, and enhance security.
- How We Collect Information
We collect information when you:
– Register an account
– Place an order
– Contact customer support
– Subscribe to newsletters
– Participate in promotions
– Leave reviews
– Browse our website
Some information is collected automatically through cookies and analytics tools.
- How We Use Your Information
We process personal information to:
– Create and manage user accounts
– Process and deliver orders
– Verify payments
– Prevent fraud
– Improve our website
– Provide customer support
– Send important service notifications
– Respond to legal obligations
– Improve security
– Conduct internal analytics
Where required by law, we will obtain your consent before sending promotional communications.
- Legal Basis for Processing
We process your personal information where:
– You have provided consent;
– Processing is necessary to perform a contract;
– Processing is required by law;
– Processing is necessary to protect legitimate business interests while respecting your rights.
- Sharing Your Information
We may share your information with:
– Vendors fulfilling your order
– Payment service providers
– Delivery companies
– Cloud hosting providers
– IT service providers
– Government authorities when legally required
– Courts or law enforcement agencies where required by law
We never sell your personal information to third parties.
- International Transfers
Where your information is transferred outside Rwanda, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable laws.
- Data Security
We implement appropriate technical and organizational security measures, including:
– Secure encrypted connections (SSL/TLS)
– Access controls
– Secure payment processing
– Password protection
– Continuous monitoring for suspicious activity
Despite these measures, no internet transmission is completely secure.
- Data Retention
We retain personal information only for as long as necessary to:
– Complete transactions
– Comply with legal obligations
– Resolve disputes
– Prevent fraud
– Enforce our agreements
When no longer required, personal information will be securely deleted or anonymised.
- Your Rights
Subject to applicable law, you may:
– Access your personal information
– Correct inaccurate information
– Request deletion of your data
– Object to certain processing
– Withdraw consent
– Request restriction of processing
– Request a copy of your personal data
Requests may be submitted using the contact details provided below.
- Children’s Privacy
Our services are not intended for individuals under the age of 18 without the involvement or consent of a parent or legal guardian.
- Cookies
Cookies help us:
– Keep users logged in
– Remember shopping carts
– Improve website performance
– Measure traffic
– Enhance security
You may disable cookies through your browser settings, although some website features may no longer function properly.
- Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes become effective once published on this website. Continued use of our services constitutes acceptance of the revised policy.
- Contact Us
For questions regarding this Privacy Policy or requests relating to your personal information, please contact:
Riori Market
Email : info@riorimarket.com
Website : https://riorimarket.com